Changing Membership
You may need to change your membership for several different reasons: adding a child, removing a grown child, a change of address, change of bank account etc. Should you need to change any of your membership information, please complete a simple YMCA Change Form available at the Member Services Desk. The YMCA encourages you to be pro-active to avoid any possibility of disruptive services. UpgradingDo you have a new addition to your family? Have you been recently married? We want your entire family to be able to enjoy your YMCA membership.DowngradingHave your children grown and left the nest, making your eligible for a couple or adult membership? We will happily adjust your membership category as well as your membership dues. All you need to do is complete a Change form and return the membership cards of dropped family members. Please allow 30 days to adjust bank draft amount.Moving
If you are moving out of the Alleghany Highlands area and would like to have a YMCA membership in your CancellationsOur goal is to serve you and your family to your satisfaction. We do understand that while we strive to serve all, the YMCA may not be for everyone. We desire to work with you to solve issues and encourage you to please inform us of any unsatisfactory circumstances, so we may address those issues. Should you decide to cancel your membership with the YMCA, we ask that you complete and sign the YMCA Cancellation Form available at the Member Services Desk. Unfortunately, verbal, fax, email and phone notices cannot be accepted. Please include your membership cards with your written notice. Thirty days is required in order to stop your bank draft.Credit PolicyThe YMCA reserves the right to cancel programs because of insufficient enrollment or conditions beyond our control. If a program in which a participant is enrolled is cancelled, a full credit will be issued. Non-Payment
Non-payment could result in service fees added to your account and suspension of your membership until all fees are paid. This includes any participation in programs. To avoid these fees please make sure that the YMCA has current bank draft information on file. If your account is turned over to collections for non-payment, there will be a 30% late fee added on to your account. Any payment returned for any reason will result in appropriate late fees, plus a YMCA service fee per incident. Holds
Membership in the YMCA is an ongoing commitment. Should you need to suspend your membership, you may cancel your membership by completing and signing a cancellation form and submitting it 30 days in advance. Exceptions to these guidelines may be made due to medical circumstances at the discretion of the CEO. Fee ChangesThe YMCA Board of Directors, at their discretion, may adjust the monthly rate applicable to your category of membership. The YMCA will provide at least 4 weeks notice prior to making any such change. A yearly increase usually occurs in the beginning of the calendar year.
Rejoining the YMCA
Should you cancel your membership with the YMCA and wish to rejoin, we will be happy to assist you in becoming a member again. Please note that once you cancel your membership and you choose to rejoin, you will be responsible for paying the current membership dues as well as any outstanding fees you may owe. An additional joining fee will be assessed at the time of rejoining if your time away exceeds 2 months.
Satisfaction GuaranteedIf you are not completely satisfied with your membership within the first 30 days of joining, we will refund both your joining fee and monthly dues in full. This only applies to first time members.
Membership RefundsShould you decide to cancel your membership with the Alleghany Highlands YMCA after the 30 day “Satisfaction Guaranteed” period, we will happily refund the unused portion of any membership dues paid by invoice or stop the automatic withdrawal from your checking account upon request with 30-day written notice. This benefit applies to first time members only.
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